Practice Privacy
Your Personal Health Information and your Medical Record may be collected, used and disclosed for the following reasons:
- For communicating relevant information with other treating doctors, specialists or allied health professionals
- For follow up reminder/recall notices
- Accounting/Medicare/Health Insurance procedures
- Quality Assurance activities such as accreditation
- For disease notification as required by law (e.g. infectious diseases)
- For use by all doctors in this group practice when consulting with you
- For legal related disclosure as required by a court of law (e.g. subpoena, court order, suspected child abuse)
- For research purposes (de-identified, meaning you are not able to be identified from the information given)
If you have any concerns or wish to restrict access to your personal health information please discuss these with your doctor or receptionist.
This practice adheres to principles of the RACGP Handbook for the Management of Health Information in Private Medical Practice and has a written policy, which is available to all patients for inspection.
Website Privacy Policy
Introduction:
Sorell Family Practice is committed to protecting your privacy.
This Privacy Statement explains how we use and disclose personal information which we hold about you and the privacy rights you have in relation to that information.
We encourage you to check this Privacy Statement on our website regularly, as this Privacy Statement may change from time to time.
Your personal information:
Personal information we may collect, or which may be held by us about you, may include:
-your name;
-your postal address;
-your telephone and mobile phone number;
-your credit card details;
-your email address;
-verbal communication between us;
-information about services and goods we provide to you;
-information about enquiries you have made both electronically and verbally.
How we collect your personal information:
We collect personal information from you in a variety of ways, including: when you interact with us electronically or in person; when you access our website; and when we provide our services to you.
Use of your personal information:
We use your information to provide our service to you. We also use it to improve our service and to notify you of opportunities that we think you might be interested in.
Sorell Family Practice may employ other companies or individuals to assist us in providing our services. These third parties may have access to information needed to perform their function but cannot use that information for other purposes.
Security of your personal information:
Sorell Family Practice recognise the trust with which individuals provide personal information, and such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of Sorell Family Practice, or any member of the public, or to lessen a serious threat to a person’s health or safety.
We take reasonable steps to protect your personal information. However we are not liable for any unauthorised access to this information.
Changing or deleting your personal information:
Information contained on the database may be amended by contacting us at info@sorellfamilypractice.com.au. A request may be made to delete personal information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons.
Website:
When you visit our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Use of website tracking technologies:
As is very common for companies, we use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. We use cookies to improve the experience of people using our website.
Third party sites:
Our website has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
How to contact us regarding privacy matters:
If you have any questions in relation to privacy matters or our Privacy Statement, please contact us on email at info@sorellfamilypractice.com.au.