Information for Patients
Access and facilities
Parking is available near the front of the surgery for patients including two disabled parking spaces at the eastern end of the frontage
Patient Toilets include facilities for people with disabilities and all are fitted with baby change tables .
A wheelchair can be provided for people who are experiencing mobility difficulties.
In the event of an building emergency please follow the directions of staff to the designated safety area behind the Coles petrol station.
In the interests of privacy, all forms of photography are strictly prohibited within the practice.
No Smoking
Smoking is prohibited under law in or nearby the practice.
Medical & Nursing Students or Trainees
We are a training Practice for student Doctors and Nures to help the next emerging generation of valuable health professional.
Should a student be onsite, you may be asked permission for them to observe your consultation or treatment.
Should you prefer to see your doctor/nurse alone, your desire for privacy will be respected.
Communications/SMS/text messaging
The practices uses an extensive SMS/txt reminder system to confirm and remind patients of appointments and other matters of importance.
Please ensure the Practice has your current mobile number for this purpose.
Preventive Health – Reminder System
As part of our ongoing commitment to preventative health, patients with medical conditions requiring ongoing care (i.e. Asthma, Blood Pressure, Diabetes) may be included on our reminder system.
From time to time, we may contact you to offer preventative health services, such as those mentioned above, that may be appropriate. Please speak to your doctor if you would like to be included in this service.
Interpreter Service
If assistance is required, please contact reception who will contact the Translating and Interpreting Service (PH: 131450).
The phone number for the Relay Service, assisting the hearing and speech impaired, is 1800 555 660.
Pathology and Radiology Tests
Your doctor may advise you to have pathology or radiology tests in order to establish or confirm a diagnosis or monitor certain medical condition(s).
Minor tests (e.g. blood sugar, pregnancy tests) may be done at the surgery however, the majority of tests will require your doctor to write a referral for test(s) for you to take to your closest pathology or radiology centre.
It may be advisable to contact the pathologist/radiologist prior to your visit to arrange an appointment particularly for non-routine tests and to clarify any pre-testing requirements that you may need to follow.
Test results are returned electronically to the practice for your doctor to review. Usually, routine investigations are available within three (3) working days.
Urgent tests will be given priority and are returned generally within 24 hours (if possible).
Telephone Calls for Results
Please telephone the surgery for your results between 2 and 5 p.m. on the day specified by your doctor.
Your results may be given by our nurses and follow up appointment will be made if required by your doctor.
Please refer to “Pathology and Radiology Tests” regarding information about your tests and obtaining your results.
PLEASE DO NOT ASSUME IF YOUR DOCTOR DOES NOT CONTACT YOU THAT YOUR TEST RESULT IS NORMAL.
When you telephone or call in for your result(s), the nurse is able to give the result to you.
In certain instances, your doctor may wish to discuss the result directly with you and/or may request that you make a follow-up appointment.
Where test results are abnormal or of concern, your doctor will request that you make an appointment to discuss this. It is imperative that you keep this appointment and if unable to do so, re-schedule as soon as possible.
There is no charge for submitting blood or specimens for testing, however the pathology laboratories may charge a fee for examining and reporting on samples. Similarly, the radiology service charges a fee for x-raying, ultrasound investigations etc. Full details of fees and billing can be obtained from the Pathology/Radiology service.
If you have any queries regarding the above, please speak to reception staff or your doctor.
online appointment booking
Appointments
For patient convenience, we first recommend that patients seek to book their appointments online via our online booking system or alternatively please call us on 03 6245 2341 during our opening hours.
We highly recommend booking any expected future appointments as far ahead as possible, as short term availability is usually very limited.
You will need to consider a longer appointment than usual for consultations regarding matters such as medicals, removal of moles, baby checks, vaccinations, pap smears etc.
If you think you could be contagious, please let reception know upon booking so that we can make appropriate arrangements for you.
Payment
Full payment of the account is payable on the day.
Being a private medical centre, out of pocket costs can be expected for consultations and treatments.
An account management fee of $33.00 per account will be applied should full payment not be made on the day.
Identification
In compliance with government legislation we are required to obtain three points of I.D. every time you visit. This may include asking your date of birth, your current address and your current phone number.
Cancellations
Please call as soon as possible if you are unable to attend for your appointment, or cancel your appointment online.
This will enable us to offer your appointment to someone else who needs it.
There is otherwise a $50 non attendance fee, which is not covered by Medicare.
Medicare & Concession Cards
Please bring your Medicare Card and your current Health Care Card, DVA Card or other Concession Card with you to all appointments.
SCHEDULE OF FEES
